Privacy Policy

1. Introduction

ChatAutomation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat automation platform and services.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect your email address, name, and password. This information is used to create and manage your account.

2.2 Connected Channel Data

When you connect social media channels (Instagram, Facebook, WhatsApp), we securely store OAuth tokens and access credentials necessary to provide our automation services. These tokens are encrypted and stored securely.

2.3 Usage Data

We collect information about how you use our platform, including automation rules, message templates, and conversation data to provide and improve our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage your automation rules and messages
• Send you service-related communications
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data, including OAuth tokens
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights and prevent fraud
• With service providers who assist in operating our platform (under strict confidentiality agreements)

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Disconnect connected channels at any time
• Opt-out of marketing communications

7. Third-Party Services

Our platform integrates with third-party services (Meta/Facebook, Instagram, WhatsApp). When you connect these services, you are also subject to their privacy policies. We encourage you to review their privacy practices.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@chatautomation.com
Website: ChatAutomation