You control your Dm Orbit data.
Disconnect a channel immediately or ask us to permanently delete your account, workspace, and associated platform data.
Disconnect channels
Sign in, open Channels, and disconnect Facebook, Instagram, and WhatsApp. This stops future collection through those connections.
Remove Meta access
In Facebook or Meta Business settings, open Apps and Websites or Business Integrations, select Dm Orbit, and choose Remove. Meta then sends Dm Orbit a signed deletion request; associated Meta Platform Data is removed automatically and Meta provides a confirmation code.
Request full account deletion
Email support@dmorbit.com from your registered email. Include the workspace name and the subject “Dm Orbit data deletion request.” We will verify ownership and remove remaining Dm Orbit account data.
What is deleted
After ownership verification, we delete the account profile, workspace membership, encrypted connection tokens, connected-channel records, stored conversations and messages, comments, templates, flows, automation rules, and related operational records, subject to lawful retention exceptions.
Confirmation and timing
We acknowledge requests within 7 days and target completion within 30 days after verification. We will send confirmation to the registered email when processing is complete. Limited records may be retained only where required for security, fraud prevention, legal compliance, or dispute resolution. Encrypted backup copies expire through normal rotation.
Deleting Meta-provided data only
If you want to keep your Dm Orbit account but remove data from a particular Meta channel, disconnect that channel and specify the channel in your email request. We will verify the request and remove associated stored data where technically and legally permitted.
Need help?
Email support@dmorbit.com. Never send passwords, access tokens, payment-card numbers, or government identifiers by email.